Keynote Session
Turn it Up with The Power of Us and Keynote Presenter Marvelless Mark!
In the multifamily world, the most successful organizations do not rely on solo acts. They perform as a band and turn it up every single day. Marvelless Mark shows how working together with rhythm, trust, and purpose allows teams to dream bigger, move faster, and lead meaningful change. When teams align around a shared vision and focus on the One Big Unreasonable Dream, they stop being busy and start being truly productive, unlocking innovation, momentum, and measurable results through the Power of Us.
Education Breakout Sessions
Choose between two tracks covering Leadership
or On-Site topics each hour:
10:30 a.m. to 11:20 a.m.
Leadership Session
Unlocking the Perception Code: Transforming Leadership for Extraordinary Results
with David Suson
The biggest leadership challenges come from people —not strategy or competition. Dropping engagement, high turnover, and poor communication stem from misaligned perceptions. Leaders believe they’re clear and supportive, but teams often see otherwise. Unlocking the Perception Code helps close that gap, revealing hidden barriers and empowering leaders to drive engagement, execution, and real results with clarity and confidence
On-Site Session
Summer Service Playbook: Closing the Communication Gap Between Maintenance & Management with Ishea Shepherd
Turn your busiest season into your best- performing season with this tactical session designed to help teams navigate the summer chaos with confidence and clarity. Learn how to use structured communication models to reduce conflict and rework, deploy fast feedback loops between service and office teams to stay agile and aligned, and enhance summer workflows by using empathy-centered messaging that resonates with residents
11:30 a.m. to 12:20 p.m.
Leadership Session
The Human Advantage: When AI Steals the Spotlight, Real Leaders Still Run the Show with Mindy Price
AI is having a moment. It’s fast, impressive, and reshaping how we communicate with residents, manage teams and measure performance. While AI can generate data, it can’t build trust. It can draft a message, but it can’t walk into a meeting and bring people back together. It definitely can’t rally a team around bold goals when things have gone off course. In a world chasing speed and scale, the real edge isn’t just being efficient, it’s being human.
On-Site Session
Beyond the Lease: Hospitality Fundamentals for Exceptional Resident Experience with Charlotte Pisciotta
In today's competitive multifamily housing market, exceptional resident experiences are key to retention and satisfaction. Explore how hospitality principles can transform everyday operations in multifamily communities. Learn how to apply core hospitality strategies to create environments where residents feel valued and connected.
Back for 2026! Mini Sessions Corner with Barbara Savona
Stop by the Mini Session Corner between breakout sessions to catch small wins that you can implement weekly in the areas of social, marketing, AI, and retention.
